The potential for Chatbots & Large Language Models (LLM) to revolutionize the Healthcare Provider experience

OpenAI released ChatGPT one month ago and already this next generation chatbot built on a sophisticated Large Language Model (LLM) has taken the world by storm. If you haven’t yet, I urge you to give it a try – it WILL blow your mind! Chatbots are not new, but a few key traits have made […]

What Healthcare taught me about a Team-First mentality

In medical school, a classmate texted me: “Hey – I’m on my surgery rotation, and the chief resident says you’re the best medical student they’ve ever had. What did you do? Because I want to get into this program and I’d love to impress them.” I was surprised. This was a highly competitive specialty that […]

Digital Health must enhance – but not disrupt – the Provider-Patient relationship

One of my most memorable experiences as a 3rd year med student was caring for John. John was a 50-year old patient with metastatic lung cancer. His prognosis was poor – he only had a few months to live. Never smoked. No real risk factors. Just really bad luck. John was admitted to the hospital […]

How to cure “Pilotitis” in Digital Health

When we started SeamlessMD to deliver digital care journeys for patients, we did many hospital pilots. Before involving hospital executives, clinical teams told us we needed to do a pilot to prove the ROI. No one wanted to engage hospital leadership at all until we had data in hand. We were regularly told “if we […]

SeamlessMD’s Mission: Right Care, Right Patient, Right Time

“We’ve designed the healthcare system to make it easy for healthier patients to get care. But we make it hard for our sickest, most complex patients – who need care the most – to get the care they need.” This was a stunning realization for me. 🤯 When I heard this quote, I was in […]

Why Clinician Buy-in is Central to Digital Health Transformation

It was a summer day seven years ago. We had closed our 1st U.S. hospital customer for SeamlessMD and I couldn’t be more ecstatic. Unfortunately, our excitement was short-lived. We “implemented” our solution, but patient enrollment was going poorly. When we went on-site to investigate, we learned that surgeons were pushing back against patients getting […]

Dear Digital Health startups: Clinical must be core to your Team DNA

Yesterday I learned about yet another of our health system customers who presented results at a major conference, demonstrating reductions in readmissions by 50% and length of stay by 20%. We had no idea! We only found out thanks to Twitter. Over 30 clinical studies or evaluations have been done by our health system partners […]

Why my Digital Health startup wouldn’t exist if I hadn’t been an avid writer (and why I’m writing again)

The last time I wrote here was May 2016. Since then, I’ve been laser focused on building my Digital Health company SeamlessMD. The crazy thing is that without writing, SeamlessMD wouldn’t exist. How could that possibly be the case? In December 2012, we pitched the venture idea for what eventually became SeamlessMD at The Next […]