The Ministry of Health’s New Proposal: Lacks transparency, direction & focus on quality

Last week Ontario’s Ministry of Health released a proposal for major changes to how healthcare is structured in the province. You can find the News Release here and the Full Proposal here. Here was my reaction after reading it. Lacks transparency First thing I thought – it wasn’t worth reading the whole proposal. I found […]

Communicating more while saying less

When I was in Grade 3, the province of Ontario implemented mandatory testing for Reading, Writing and Math. Students were graded on a 4 point scale. I scored a 4 on Reading, a 4 on Writing and a 3 on Math. Surprised that I didn’t do better on Math, my parents asked the school if […]

Patient experience 2.0

Yesterday morning, we received a question from a patient who was using SeamlessMD in her recovery after surgery. I immediately responded to her question. A few hours later, she replied back: “Hi Josh – I can’t believe I got a reply… and so quickly.” I responded with: “I’m glad the quick reply delighted you! We […]

From medicine to business: why cultural fit matters

My first two years of medical school were mostly in the classroom. Although we spent half a day a week learning to interact with patients, none of that can really prepare you for 3rd year – which is your 1st real year in medicine. You spend your days, evenings and weekends in a hospital, and you start to […]

The hidden luck in early success

Imagine you came across a genie who offered to play a free coin flipping game with you. The game is simple. You flip a coin. Heads you win. Tails you lose. Each time you must bet $100. In fact, to entice you, the genie gives you a free $100 to start. Consider these two different outcomes. […]

Envision success before every encounter

As SeamlessMD, it’s important that we: Focus on the right goals Execute as fast as possible This is hard for any startup. It gets even harder when you’re trying to re-design a process that’s been unchanged for decades (the patient journey) in a complex system that’s slow to change (healthcare). Over the past few years, as we survived the growing […]

It takes courage to be truly patient-centered

I was incredibly impressed by the announcement today that three top U.S. health systems – Dartmouth-Hitchcock Medical Center, Johns Hopkins Medicine, and the University of Michigan Health System – will be enforcing standards that prevent low-volume hospitals from performing certain surgeries. This comes on the heels of a major U.S. News story which showed that […]

The Double Opt-in Introduction

A few months ago, I was catching up with Josh Landy (co-founder, Figure 1) over coffee. If you aren’t familiar with it, Figure 1 is a free, crowdsourced photosharing platform for healthcare professionals. Doctors, nurses and other professionals can share photos of medical conditions, radiological images (X-rays, CTs, MRIs) and other clinical data streams (e.g. […]

Building and learning

A few days ago someone asked me: What did you do growing up to become an entrepreneur? It’s a funny question because I certainly didn’t grow up planning to be a tech entrepreneur. But in retrospect, all I really did was build a lot of things, which eventually made me want to build a tech […]

Focus

A few weeks ago I had the pleasure of participating in an Alumni Panel for this year’s Next 36 Selection Weekend.  Together with fellow Next 36 / Next Founders alumni Jaclyn Ling, Michael Helander and Jessica Ching, we talked about our experiences in the program and building our companies (side note: they are all working on […]